|
Executive/Leadership Development Courses |
Hrs
|
|
|
Strategic Planning |
3 |
|
Building High Performance Teams |
6 |
|
Leadership/Coaching Skills (6 lessons) |
14 |
|
Planning and Organizing |
3 |
|
Business Negotiations and Mediation |
30 |
|
Creative Thinking, Decision Making
|
3 |
|
Leading Facilitating and Coordinating |
3 |
|
Communication Skills |
3 |
|
Self Management |
3 |
|
Health and Safety |
3 |
|
Managing Conflict in Teams |
3 |
|
Transforming Yourself and the Team |
3 |
|
Managing Teams |
3 |
|
Coaching to Enhance Flexibility (Change) |
3 |
|
Stress Management |
3 |
|
Coaching to Clarify Expectations |
3 |
|
Coaching to Build Skills |
3 |
|
Coaching to Enhance Confidence |
3 |
|
Coaching to Develop Motivation |
3 |
|
Giving Feedback |
3 |
|
Coaching to Resolve conflict |
3 |
|
Managing a Meeting |
3 |
|
Business Financial Management
|
22 |
|
Business Planning |
14 |
|
Business Presentation Skills |
20 |
|
Marketing Strategies |
22 |
|
Management Essentials |
22 |
|
Sales Leadership |
6 |
|
Customer Relationship Leadership (1 day
workshop) |
6 |
|
Aligning Personal Values and Goals with Company |
4 |
|
Project Management Basics |
20 |
|
|
|
|
|
|
Performance and People Courses
|
Hrs
|
|
Introduction to Human Resource Management |
3 |
|
Conflict Resolution and Performance Evaluation |
3 |
|
Recruiting for Results |
3 |
|
Orientation, Training and Development |
3 |
|
Manage Creating Performance |
3 |
|
Non Performance Management |
3 |
|
Compensation and Benefits |
3 |
|
Occupational Health and Safety |
3 |
|
Extraordinary Performance Coaching |
3 |
|
Building Customer Relationships |
Hrs
|
|
Customer Care |
3 |
|
Understanding Basic Service Standards |
3 |
|
Building effective Communication with customers |
3 |
|
Overcoming Communication Barriers |
3 |
|
Managing Customer Relationships |
3 |
|
Cross Cultural Service |
3 |
|
Strategies for Dealing with Complex Customers |
3 |
|
Influencing Customers |
3 |
|
Handling Customer Complaints and Conflict |
3 |
|
Mediation and Negotiation |
3 |
|
Problem Solving |
3 |
|
Avoiding Pitfalls and Benefiting from Feedback |
3 |
|
Maintain a Professional Image |
3 |
|
Sales and Marketing |
Hrs
|
|
Sales Skills Level One |
9 |
|
Advanced Sales Skills Level Two |
|
|
Enhance Telephone Sales Skills |
9 |
|
Prospect and Network effectively
|
3 |
|
Strategies for Overcoming objections |
3 |
|
Develop Marketing Strategies |
3 |
|
Marketing Planning |
3 |
|
Develop Promotion Strategies |
3 |
|
Develop Internet Marketing Strategies |
3 |
|
Creating Impact |
3 |
|
Direct Marketing: Getting a Response |
3 |
|
Using Public Relations Effectively
|
3 |
|
Experiential Marketing and Sales |
3 |
|
Effective Market Research |
3 |
|
Marketing Planning |
3 |
|
Presentation Skills |
|
|
Interpersonal Skills |
|
|
Communication |
Hrs
|
|
Business Verbal Communication |
30 |
|
Business Writing Essentials |
22 |
|
Grammar Essentials for Business writing
|
20 |
|
Punctuation and Writing Skills
|
14 |
|
Telephone Communication Skills
|
14 |
|
Business Correspondence Level One |
22 |
|
Business Correspondence Level Two |
16 |
|
Business Writing Basics |
3 |
|
Positive and Negative Letters |
3 |
|
Neutral and Inquiry Letters |
3 |
|
Envelopes and Labels |
3 |
|
E-mail and Fax Correspondence |
3 |
|
Memos and Forms |
3 |
|
Editing and Proofreading |
3 |
|
Forms Letters and Mail Merges |
3 |
|
Reports |
3 |
|
Preparing Proposals and Quotations |
3 |
|
Agenda and Minutes |
3 |
|
E-Business to Business |
3 |
|
E-Business to Customer |
3 |
|
E-Internal Communication and Document and
Knowledge Management Systems |
3 |
|
E-Customer Relationship Management Systems
|
3 |
|
E-Marketing and Advertising in the Internet Age |
6 |
|
Business Administration |
Hrs |
|
|
|
|
Office Systems Level One |
22 |
|
Office Systems Level Two |
22 |
|
Banking |
3 |
|
Records Management |
3 |
|
Postal, Courier and Messenger Services |
3 |
|
Telephone and Fax Services |
3 |
|
Dealing with the Public |
3 |
|
The Office and its Organization |
3 |
|
Business Forms – Purchasing, Invoices, Credit
Notes and Statements |
6 |
|
The Well-Organize Workstation |
3 |
|
Reminders, Scheduling and Work Planning |
3 |
|
Event Planning |
3 |
|
Meetings |
3 |
|
Travel Arrangements |
3 |
|
A Day at Nationwide Sales Incorporated |
3 |
|
Marketing Administration (7 lessons) |
20 |
|
Receptionist Course |
22 |
